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417 authorization cloud connector to trial subaccount cloud Foundry

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Hi Team

I created a new trial account with access to BTP. It has a global account and trial subaccount with dev space with cloud foundry instance created
02 - subaccount_02.jpg


with my User for trial BTP subaccount

01 - user_02.jpg

and the above data i tried to connect my local cloud connector (from my laptop in localhost:8443 ) to my new btp trial subaccount (cloud foundry feature set B)

01 - connecttion cloud connector_02.jpg
But I get this error:

01 - error cloud connector.jpg

 417 An authorization problem ocurred when downloading the configuration.  Check the spelling of the subaccount name, user, and password. See "Log And Trace Files"

The log shows generic authorization error:

2022-05-27 01:35:48,002 #An error occured when accessing the /META-INF/! Reason: The /META-INF/ could not be found!
2022-05-27 01:35:48,027 #Could not find property "x-sap-ui5-BuildTimestamp" in or MANIFEST.MF or the value is not valid! Using System.currentTimeMillis as cachebuster timestamp.
2022-05-27 01:36:12,717 #SAP JVM monitor classes are not available, run without extended monitoring. Root cause: java.lang.ClassNotFoundException:
2022-05-27 01:36:12,722 #JVM (without monitor classes) is loaded
2022-05-27 01:44:54,025 #Cannot find host mapping configuration file C:\SAP\scc20\scc_config\\faxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxfe\backends.xml
2022-05-27 01:44:54,095 #Creating an sslContextProvider for account without SSLContext. Keystore did not contain a certificate.
2022-05-27 01:44:54,690 #TLSSocketFactory: enabled are TLSv1, TLSv1.1, TLSv1.2
2022-05-27 01:44:54,975 #Will retrieve Connectivity CA certificate from SAP Cloud Platform
2022-05-27 01:44:54,975 #Executing Http Get request to
2022-05-27 01:44:56,710 #Returned Http Response with code 200
2022-05-27 01:44:56,720 #Connectivity CA certificate retrieved successfully from SAP Cloud Platform
2022-05-27 01:45:19,005 #New RSA keypair was generated. Key size used 4096, time 21970 ms
2022-05-27 01:45:19,305 #Send Certificate Signing Request for Cloud Connector certificate to SAP Cloud Platform
2022-05-27 01:45:19,305 #Executing Http Post request to
2022-05-27 01:45:22,125 #Returned Http Response with code 401
2022-05-27 01:45:22,170 #Stopping service channels on faxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxfe[CCSTRL01LOC]
2022-05-27 01:45:22,220 #SCC handshake failed: 401 — Unauthorized SCC handshake failed: 401 — Unauthorized

I have all the relevant authorizations in my subaccount, but nothing works
01 - authorizations_02.jpg

seems like I need something in my new btp trial subaccount, because i don't have any problems if I try to connect my local cloud connector to another subaccount.

also, I see the "Universal Id home page" when I login to my new btp trial account which I couldn't connect from my cloud connector.  

01 - user_id.jpg

 If I use my another btp account that i can connect with success through my cloud connector, i don't see the Universal Id home page.

I tried with note 2461997 and 2571763, but nothing works

I create my new BTP trial account following this steps 

Any suggest? I will apreciate your comments.



Product and Topic Expert
Product and Topic Expert
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Hi @AntalP , @cesar

We have received your request and are in the process of evaluating the problem,
Please allow for a delay in our response
Kind regards

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Product and Topic Expert
Product and Topic Expert
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Hi Cesar,

The 401 HTTP code means that authentication failed on the SAP BTP. There could be some reasons for this issue:

 - wrong password for the email

- same email is assigned to other S-users / P-users

- email is not verified

Please try to open the , select the forgot password link, reset the password and try to add the subaccount again with the new password.

When a role is missing the HTTP return code is 403.

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Hi AntalP

you are rigth. There is something wrong with my account.

Finally I was able to connect through my new BTP trial account when I select "forgot password link", as you sugggested and I did get a new password.

This option assigned me two passwords for one e-mail, maybe there is something wrong but now I have this 

for this links
I have to use my e-mail and old password

but, for this link
I have to use my e-mail (same e-mail wich I used on the above links) but with a new password generated today.
with the new password I can connect my local clou connector to the my BTP trial account with success. I don't understand what happenned but with this option i can use my cloud connector with btp trial account

thanks for your help AntalP. Best Regards!