The CIC0 profile you are talking seem to be the one used by the user when calling transaction CIC0.
This profile you have to maintain using SPRO. If you want to create a new profile, for example, you have to create it in: SPRO>Customer Service>Customer Interaction Center (CIC)>CIC Profile>Maintain CIC profile.
Then: SPRO>SAP Utilities>Customer Service>Customer Interaction Center>Maintain Standard Settings for Navigation and Application.
These two steps will help you to create the profile but you still have to assign the new profile to the user name. To do it you have to go to transaction PPOME and add the new profile to the user position in the organizational structure.