Cash desk payment error

[former_member316563]

Hi Experts,

I am facing a peculiar problem.When payment is posted using Cash Journal (FPCJ) the open items does not get cleared if payment is received in cash before the due date of open item- it gets posted as an on account payment. On the contrary, when the payment is received thru check before due date then the open item gets cleared.

When payment is posted using cash on or after due date of open item then it gets cleared.

I have assigned the same clearing variant for payment types in Open Item Management > Clearing Control > Define Specifications for Clearing Types >Define Defaults for Incoming Payments

19 Cash Desk: Payment

20 Cash Desk: Payment by Card

21 Cash Desk: Payment by Check

Please advise

Thanks & Regards

Satyajeet

Message was edited by: William Eastman

[bogdan_minciu2]

Hi Satyajeet,

Do you have any custom code in the clearing variant? Can you provide an overview of the customizing for that variant?

Regards,

Bogdan

[former_member199199]

Hi Satyajeet,

Please provide the detailed clearing steps of the clearing variants you maintained for these clearing types.

Also please check whether you have any custom enhancements in fqevents that controls clearing.

Thanks,

Bodhisattwa

[former_member316563]

Hi All,

No there is no custom code and there is no error message in the clearing variant.

Its the same clearing variant assigned to different clearing types for incoming payment but its performing differently for cash desk payment thru cash.

Thanks

Satyajeet

[Former Member]

Hi ,

         check if any type of clearing lock or restriction i.e "8"  is there in debit items .also check if any main-sub is excluded in the selection criteria and also check the grace days for the particular main sub in the node--DEFINE specifications for clearing types--define defaults for incoming payments . if non is there

if your clearing is only based on document number then the below clearing variant with two steps will work for both cash and check

STEP 1---   Grouping string

                   char-018 (document number) 

STEP 2---   grouping string                                 sorting string

                 char-018 (document number )              sort character -010 (due date)