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Utility Community Newsletter - Sharing our challenges and solutions through networking. January 2021 - compiled by marc.rosson2

SAP Mobile Utility Discussion Meeting  -  Early February TBD

With the recent updates on the Asset Manager Roadmap,  we wanted to make sure that all the Work Manager utilities know that SAP has also been actively working on a release schedule of SAP Work Manager 6.6, tentatively in Q1/2021, and maintenance for Work Manager on SMP (SAP Mobile Platform) will be extended with Work Manager 6.6 release. Stay tuned when official dates are published, but this gives us all more time given that both SMP 3.1 and Work Manager 6.5 have End of Mainstream Maintenance on 11/30/2022 in the PAM.   In addition, some of us might want to move to Agentry Cloud Edition to remove the SMP infrastructure on premise, with the same functionality. Per this note: 2655496   ACE Option is here


S/4 Monthly Calls Continue - Sempra Architecture Discussion   -2/11/2021 at 11:00 am  PST - 

We kick off 2021 with the first of four major utilities all moving to S/4 and C/4 HANA.   Each company Duke, Sempra Energy, Southern California Edition, and Southwest Gas are moving from legacy systems to SAP’s S/4 and C/4 suite.    All of these transformations are happening in April of this year, and we will be working with each to present in this Q&A format for you to learn from the leaders.  We are pleased to have Sempra Energy (San Diego Gas & Electric) presenting their technical architecture for their project including their data analytics design in February before their go live.   Just like AES, UGI, Dominion, CLECO, Peoples Gas, Next Era - Gulf, Sydney Water and Enbridge who have presented previously, we continue our series of S/4 Utilities and their stories.   Whether you are doing on premise or in the cloud,  doing a financial ERP project or moving  your entire Meter to Cash systems (S/4 - CRM, S/4- S/4 Service, S/4 -C/4 HANA), your path may be different, but there are leaders throughout our community that you can learn from that are similar. Please join us for this first of four utilities all going live in April of this year with SAP S/4 – C/4 HANA suite.


SAP Customer Connection for SAP for Utilities On Premise 2021 – 2/17/2021 at 8:00 am PST.

We would like to bring to your attention the new SAP Customer Connection project for SAP for Utilities on Premise 2021.

The invitation to the Kickoff Call can be found in the corresponding blog post on the Customer Influence site


  • Project timeline and scope

  • Introduction to the SAP Customer Connection program

  • How to participate: process and tools


Last year we added many new features.  Mass Rate Simulation was one that Snohomish and 15 other utilities participated in and are looking forward to the results.

Feedback from our customers is essential for us to improve SAP solutions in productive use. We run the Customer Connection program to gather and process this feedback.

Customer Connection works in projects with a fixed product scope and timeline. In these projects, SAP customers collect improvement requests for SAP products in mainstream maintenance. The SAP team will consider requests with a minimum of 5 supporting (voting) customers, and deliver accepted requests via SAP Notes and Support Packages.

This project is a great opportunity for you to influence development at SAP, and to request functionality which you have been waiting for.

To learn more about the program and to follow the project space in order to stay up to date, please visit the SAP Customer Influence website.


Peoples Gas S/4 Webinar2/23/2021 -  10:00 – 11:30am PST

Ruth DeLost-Wylie, CIO from Peoples Gas is presenting in S/4HANA Industry Roadshow.  Peoples Gas presented to our S/4 group a year ago when first going live with S/4 and then again in November of 2020 a year after go live to talk about their success and outcomes.  Ruth will continue now to talk about their next steps in merging other acquisitions into their successful S/4 implementation.  Register here


 SAP Utility 2021 Events

See Google Drive  link to PDF that contains links to 2021 events that have been planned so far and look for our March newsletter in Spring.

View Schedule of 2021 events.


2/23/2021 – 2/25/2021 - Enterprise Architect Virtual conference  Next-Generation SAP Enterprise Architect Virtual Conference - Overview (

Special thanks to Marc for compiling and nicole.huth for her support.
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