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Product and Topic Expert
Product and Topic Expert
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Live Tuesday, October 6 at 9 AM Pacific / 12 Noon Eastern, also available on-demand here.

Topic: Digital Transformation for Utilities: Customer Service Innovations

The buzz: Powerful!

With a projected 10-billion world population by 2050, the demand for electricity, natural gas, and water will double or triple. Energy and water consumption will soar as vehicles and mass transit go electric.

The digital economy needs clean, dependable, affordable power, but disruptive de-carbonization, deregulation and decentralization could have dire consequences for the century-old utilities hierarchy and its legions of customers.

Top-of-mind questions: Will utilities business models, based on $ trillions of plants and grids, collapse – or will they survive new market players like Google and Tesla? And can customer service innovations save the day?

The experts speak.

Michael Shanko, CMS Energy: “The most dangerous phrase in the language is, ‘We’ve always done it this way’.” (Grace Hopper)

Jill Feblowitz, IDC: “The future ain't what it used to be." (Yogi Berra)

James McClelland, SAP: “Digital transformation requires a healthy dose of paranoia.”

Join us for Digital Transformation for Utilities: Customer Service Innovations.

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Featured Guests


Michael Shanko

Michael Shanko is a dynamic and diverse leader with over 15 years of experience in the utility    sector. Michael has led several successful game-changing initiatives bringing innovation, automation and enhanced productivity across multiple verticals. Michael holds a Bachelors degree in management information systems, and possesses 20 years of IT and IT leadership experience. He currently leads Technology Strategy and Technology Management for Consumers Energy, Jackson, MI. Consumers Energy, focused on safe, excellent operations and providing an exceptional customer experience to every customer, every time, is currently deploying smart metering and smart grid technologies to further enhance th.....


Jill Feblowitz

Jill Feblowitz is a nationally recognized thought leader in the application of information technology to the business problems of the energy industry. As an analyst, her understanding of the needs of the industry is grounded over 25 years of experience working as an analyst consultant and in the field. Jill has consulted professionals in the energy industry – working with all levels from field workers, traders and engineers to C-Level executives – representing Information Technology and lines of business. As Vice President for IDC Energy Insights, Ms. Feblowitz manages a group of analysts that provide research-based advisory and consulting services that will enable energy executives in oil a.....


James McClelland

James McClelland is the Senior Global Director of SAP Utilities & Energy Industry Marketing. He
    was previously Regional CRM Sales Manager of North American Strategic Accounts at Oracle Corporation, and Senior Director of Solution Selling at Siebel Systems before it was acquired. Prior to 2000, James held management and executive positions with SAP Utilities in Asia Pacific and the Americas. Mr. McClelland has worked in the utilities industry for over 25 years managing industry applications and creating business strategy for utilities deregulation. He is a graduate of the University of Toronto, Canada, holds a degree in Business & Commerce, and currently resides in Dallas, Texas.

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