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Product and Topic Expert
Product and Topic Expert
Dear Utilities Community,

our event is already over. We are delighted that you can watch all presentations on demand and free of charge on the following webpage: SAP | International SAP Conference for Utilities 2021.


We are delighted to announce the return of our International SAP Conference for Utilities. This year's event will be held virtually between May 18-20, 2021.

Last year's conference was canceled because of the pandemics. That's why we hosted two virtual events, the SAP Utilities Week in spring and an SAP Global Partner Utility Week in fall.

In this blog, I am happy to provide you with advance information of what we will be offering during our three day event.

Our keynotes, track sessions and interactive offerings will focus on Cloud, SAP S/4HANA, Enterprise Asset Management, Digital Transformation, Customer Experience & Service Excellence, and Innovations. This year sees the first availability of a German speaking track.

We are delighted that Miguel Gaspar Silva, VP and IBU Utilities Head will hold the opening keynote. We have secured two additional high-profile speakers, Marc Spieker, CFO at E.ON, and Luka Mucic, CFO at SAP, who are presenting the E.ON - SAP S/4HANA United project. Our customers Enbridge, Enel, ENGIE, Energy Queensland, FARYS, NamPower, Netze Duisburg, SWDE, Welsh Water, and Wien Energie will also talk about their experiences with our solutions.

Listen to our Analyst keynote panel with Albert Cheung from Bloomberg, Stuart Ravens and our SAP’s Global General Manager, Discrete Industries and Energy & Natural Resources Stefan Krauss interviewed by Miguel Gaspar Silva.

Watch the video to get an impression of the event highlights and look at the agenda. This is the first time that you are able to attend this conference from the comfort of your own home.

Registration is live and early bird tickets will be available until April 16th, 2021.

In the next weeks, we will further inform via this community about our activities and will add these publications to this blog. My colleague melanie.fiolka is organizing this event with a lot of passion. Read her blog to get even more information about the event. 

We know that currently, many virtual conferences and webcasts are being offered. Miguel Gaspar Silva, VP and IBU Utilities at SAP, explains why you should attend our International SAP Conference for Utilities. Melanie Fiolka, Director Marketing and Communications, who organizes the event together with T.A.Cook, walks you through the platform and agenda.

Watch the video

Here is an overview about our agenda:

Keynote Presentations:

  • Opening Keynote with Miguel Gaspar Silva: 

Miguel Gaspar Silva, Global VP and Head of the Utilities Industry Business Unit, will kick off our virtual event. Join his session and get an overview of the changes in the industry, how utilities are orchestrating that change and becoming the energy transition champions with leveraging insights, services and collaboration models.

Watch Miguel's video from the SAP Industries Live:Utilities summit

  • RISE with SAP for Utilities – The Journey to Your Intelligent Enterprise:

RISE with SAP was announced in January 2021 and can be understood as SAP’s Concierge Service for the Intelligent Enterprise. Join the first keynote session on May 19th to learn more about the value framework of RISE with SAP for Utilities, which allows business capabilities that are tailored to the unique requirements of every customer to be combined flexibly, thereby simplifying the pricing complexity of our cloud solution.

Read more about RISE with SAP for UtilitiesRead more about RISE with SAP in general

  • SAP S/4HANA Migration at E.ON – Fast Track to Successful Transformation:

Also large, complex organizations with a rich history of developments in ERP can successfully manage and complete their transformation journey to SAP S/4HANA Utilities within a very short period. E.ON is one prime example of executing a complex SAP S/4HANA Utilities migration to deliver real business value, on time and in budget. Listen to the keynote presentation from Marc Spieker, CFO at E.ON and Luka Mucic, CFO at SAP on day 3.

  • Customer Keynotes from Global Energy Players E.ON and ENGIE

We are pleased that our customers have agreed to talk about their experiences with our software. This time, the global energy provider ENGIE and the German-based energy supplier E.ON have already confirmed their participation, with more to follow. In addition to this, we have numerous customers presenting their stories in the track sessions, such as E.ON, Enbridge, Enel, ENGIE, Energy Queensland, FARYS, NamPower, Netze Duisburg, SWDE, Welsh Water, and Wien Energy.  

Follow this blog where we will add more customers

  • SAP Roadmap for the Utilities Industry: 

In this session you will obtain information about SAP’s view of global utilities market trends and their impact on SAP’s investment strategy in the existing on-premise and new cloud solutions for the utilities industry. Get an overview of the innovations in SAP S/4HANA Utilities and hear examples of customer success stories.

Read the blog

  • Analyst Keynote: The Global Energy Transition in 2021: What Next?

The global transition to a low-carbon energy economy has accelerated, not slowed, during the Covid-19 pandemic. Join this talk on day 2 at 11:15 am CET and listen to Albert Cheung from Bloomberg to hear where the energy sector has made progress on the road to 'net zero', reasons for optimism, and the challenges that still lie ahead.


Cloud for Utilities Track

  • SAP Cloud for Utilities Presentation

Discover the current status of the SAP Cloud for Utilities Program and learn how this will enable utilities functionality to be consumed in the cloud. Also see what has been developed so far, what are the future plans and look at the associated architecture.
Several offerings are provided related to this topic: Visit various customer case studies, our panel discussion or join SAP partners and SAP experts at our roundtable sessions.

Watch the SAP Cloud for Utilities recording from the latest event | Watch the video from the latest releases

  • Panel Discussion – Hackathon with Infosys and Utegration

Creating a value adding ecosystem as part of the Industry Cloud is bringing new business functions to SAP Cloud for Utilities, therefore the ‘Industry Cloud challenge’ was introduced at SAP. The SPRINT1 program picked six partners with the goal of developing apps for the SAP Store and are promoted by the industry teams. Meet two of the selected utilities partners – Infosys and Utegration – at this panel discussion around SAP Cloud for Utilities.

Hear more about their experience and see exemplary results.

Find further details about SPRINT1 in this blog

  • Customer Case Study – FARYS’ Digital Journey Towards a Smart Water Platform

FARYS, a major multi-utility in Belgium, has gone live with SAP Cloud for Energy in early 2021. When FARYS started its activities around the Smart Water Platform, the major objectives were a seamless integration between all components, a single source of truth for their entire data and extensive analytical capabilities. Learn more about their digital journey from Inge Opreel, FARYS at the IUC.

You can now test drive free of charge SAP Cloud for Energy for two guided procedures to get hands-on experience of this public cloud solution.

Read this Go-Live blog for more information on FARYS’ SAP journey

Get details on SAP Cloud for Energy

Read more about the Free SAP Cloud for Energy Trial



  • SAP S/4HANA Utilities – Getting Value Out of this Innovation Platform

Many of our customers are already benefiting from the advantages provided by SAP S/4HANA Utilities. Block your calendar for this session to get an overview about the most recent and planned innovations in SAP S/4HANA Utilities, such as machine learning etc. and system demos. Hear about the different deployment options and transformation scenarios with SAP RISE.

This track kicks off with an SAP S/4HANA Utilities overview presentation by Holger Schweinfurth and Michael Ernzerhoff, followed by various customer stories and customer case studies about SAP S/4HANA Utilities from E.ON, SWDE, National Grid, and Enbridge.

Watch this video to see statements of SAP S/4HANA live customers

Read about the October 2020 release

Read about the February 2021 release

  • SAP S/4HANA Transformation at E.ON in 12 Months

The early hours of February 16th, 2021, marked the successful completion of the last and final go-live step of the first two roll-out companies, E.ON Energie Deutschland (EDG) and E.ON SE. After just one year of development, the commercial processes involved in these  two pilots are live on the new, financial core based on SAP S/4HANA technology. The success was delivered by a program team of E.ON colleagues from the entire group supported by selected experts from SAP and BCG Platinion. Join the session on day 1 at 12:15pm CET.

Read the article

  • SWDE’s Journey from ECC6.0 to SAP S/4HANA and CRM

In 2019, the Belgian water company SWDE decided to convert their SAP ECC system to SAP S/4HANA Utilities and to implement CRM functionalities in Customer Engagement to replace the CIC0 that is available in ECC. Listen to our customer speaker Bernard Dauby on day 1 about their approach, the main benefits and lessons learned. Hear where SWDE currently stands after their go-live and what the next steps of this project are: scope, approach, achievements, benefits, lessons learned and the evolution of the SAP environment since the S/4HANA Utilities project go-live.

Read more about SWDE’s implementation in the recently published customer story

Enterprise Asset Management Track:

  • How SAP, Partners and Customers Jointly Tackle Utility-Specific Requirements in Enterprise Asset Management

SAP provides solutions for the entire asset lifecycle. Based on SAP S/4HANA as the core element, many solutions have evolved to provide portfolio management capabilities, enable predictive maintenance or integrate with GIS systems. Whilst these solutions cover many of the asset management requirements of electricity, gas and water utilities, they almost certainly do not cover them all. Therefore, SAP works together closely with partners and customers to meet additional utilities-specific requirements. During the EAM track, we will look at some of the latest solutions and customer success stories to illustrate this collaboration of SAP with partners and customers, such as Energy Queensland, Netze Duisburg, and Wien Energie

Read the blog 

Customer Experience Track

  • Join the Customer Experience Track

Customers have increasing service demands and want to move quicker to clean energy and water. Regulators and utilities have already set sustainability goals. This reshaped the traditional customer journey. Learn how to design a customer transformation with SAP industry cloud and intelligent suite applications to deliver a new experience.

During this track, Enel Energia will present on “Delivering Superior Customer Experience with SAP Billing and Revenue Innovation Management”.

Welsh Water will speak about their migration from SAP CRM to SAP Service Cloud, which helped them to provide improved and faster customer service.

Read the blog about a sustainable customer journey

  • NamPower’s Move to SAP S/4HANA: The First Step to Unleash Innovation

NamPower is Namibia's national power utilities company and has been an SAP customer for almost two decades. Their move to a next-generation business suite has created the opportunity to unlock new capacity for innovation and improved productivity. Join NamPower’s session to learn more about their implementation of SAP S/4HANA, and their experience of using SAP Analytic IS-U billing apps and SAP Energy Data Management. Learn about which innovative projects this agile company wants to implement after their go-live.

Innovation Track:

  • SAP Innovation Strategy for Utilities

Many change drivers require utilities companies to undergo fundamental change: shift to renewable and decentralized energy resources, technological innovations, such as smart meters, smart homes, and much more. To implement new business models and processes, utilities need to develop new capabilities supported by an integrated landscape of SAP and partner solutions. This session gives you an overview of SAP’s innovation strategy, the main innovation projects, and the recent SAP.iO Utilities Cohort. Learn more about our current innovation initiatives such as E-Mobility Charge Point Operations, Energy Operations Cloud, and our EU Horizon 2020 innovation project for grid balancing services “Integrid”.

Read more in the innovations blog

  • Interactive Broadcast SAP.iO: Meet the Leading SAP-Backed Utilities Startups

Ranging from solutions that support intelligent energy production, automated energy trading, intelligent transmission, smart metering, and prosumers, SAP.iO along with the SAP Utilities business unit, has been working closely with seven selected startups to create new integrations and joint offerings for our utilities clients. Block your calendar for this hour long session, where you will meet the global companies whose solutions are extending SAP’s offering to utilities customers and ensuring their continued success as leaders of the energy transition.

Read the SAP.iO blog

  • SAP E-Mobility Platform for Decentralized Markets: Intelligent Electric Vehicle Charging Operations

Utilities have a new business opportunity: to provide electric vehicle charging services, both B2B and B2C. Learn how SAP solutions support end-to-end electric mobility processes, using a platform that orchestrates the charging network, whilst maximizing e-mobility customer service satisfaction. Watch the intelligent battery charging algorithm at work.

Read more about SAP’s E-Mobility solution

German Track

  • International SAP Conference for Utilities with a German Track for the First Time

We are pleased to announce that for the first time we will be offering a track for our German speaking customers. Look forward to customer presentations from Badenova, Energiedienst AG, FairEnergie GmbH Reutlingen, Stadtwerke Düsseldorf, and Stadtwerke München, and discussions and networking with decision makers and experts in your native language.

Watch the highlights video

Read the blog about the German track

SAP Partners at the IUC

We collaborate closely with partners to complement our utilities-specific solution portfolio. Many of our customers will present together with partners and you can meet them at the exhibition. We are pleased to announce PwC as our platinum sponsor.

Look at the SAP Partner Solution Demos Page, where you can find a large number of utilities-specific partner demos covering different transformation areas and industry segments.  We will add the conference demos from the conference to this repository.

See which partners are also taking part at our event

Check out our SAP Partner solution demos page

Networking & Exhibition

  • The Exhibition – SAP and Partner Zone

Visit the exhibition area to meet with SAP experts and partners - you'll have the opportunity to enter competitions, collect valuable information and use our 'Call Now' function to speak with the experts directly.

  • Networking Capabilities

During the tracks, we will offer an “Interactive hour”, giving you the option of interacting, connecting, and learning together as a community. Schedule 1:1 video calls with other attendees, participate in our interactive breakouts, coffee corner sessions, and SAP and partner round tables.

Read the blog


Stay tuned for more updates by following this blog and #SAPUtilities on Twitter.

I am looking forward to meeting you online!
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