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Product and Topic Expert
Product and Topic Expert
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Dear Utilities Community,


Today, I published the May issue of our Utilities newsletter. In this issue we have lots of news for you.

Top News in this issue:

  • International SAP Conference for Utilities in Milan – Utilities in Fashion and Style

At the start of April, over 1100 attendees came to our annual event in Milan, Italy representing 307 companies from 60 countries, and making it to the largest industry-focused SAP conference. We have created video interviews, and made some customer presentations available for you, such as Innogy's SAP S/4HANA implementation. You can watch keynotes in a live stream. IBU Utilities Head, Miguel Gaspar Silva, has summarized the highlights of the event. Read the recap and watch videos, livestream and view customer presentations.

  • SAP Commits to Major Investments in Its Utilities Cloud Solution Portfolio

The global trend to consume software solutions as a service has also reached the utilities industry. Many utilities companies have already decided to leverage the advantages of cloud products for their digital transformation and are currently investigating the best market options for their IT strategies. SAP has committed significant investment to its cloud solution portfolio for a number of years and in 2018 announced the development of a next generation Public Cloud Portfolio for the utilities industry: The SAP Cloud for Utilities (C4U) focuses holistically on the integrated lead-to-cash process for multi-service-oriented utilities companies in all markets and provides seamlessly integrated end-to-end processes on a flexible, modular solution architecture. Read which C4U components are already available and see what the future roadmap will look like. Read more

  • Get to Know the New Intelligent Enterprise Demonstration

Today's utilities companies require the ability to monitor the performance of their business and provide a rapid response to changes to the environment and landscape. SAP provides the ability to incorporate intelligence and to interconnect end to end processes, enabling utilities companies to be both proactive and agile. Con Ntalianis from the IBU Utilities put a demonstration together, which illustrates the Intelligent Enterprise for the utilities industry. Please contact us if you would like to receive more insights about this demonstration. Watch the video.

The issue features customer stories from the electric services provider ComEd in the US, who increased customer satisfaction by redesigning customer bills by using Qualtrics. CC Energie in Switzerland improved customer service by organizing e-mails automatically to be able to respond more quickly using AI and machine learning. The City of Heidelberg is becoming a smart city by implementing smart waste management, so they can empty a container at exactly the right time. The Italian gas and electricity provider RetiPiù implemented SAP S/4HANA and SAP Workforce Management to improve data quality and access on the first step of their journey towards smarter energy. Watch the video from the City of Cape Town and hear how they improved field-to-system alignment with mobile app enablement.

Please get in touch with me if you are interested to read the whole newsletter.

You can register for future issue here.

Best regards,

Nicole Huth


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