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Earlier this month, SAP announced SAP Leonardo, a portfolio of IoT services to empower live business by connecting the emerging world of intelligent devices with people and processes. Let’s explore five Public Services use cases for IoT services that can be enabled by SAP Leonardo…

Public Services use cases for SAP Leonardo

Social Protection: Using IoT services, governments can offer connected people new services in real-time that are highly tailored to the individual’s needs, circumstance and location, and use IoT information to anticipate and address issues before they escalate.

Workplace Safety: IoT services offer enhanced ways to collect and process real-time data to gain insights that can be applied to increase workplace safety by monitoring tools and infrastructure, improving processes and controls, and reducing risk exposure.

Wraparound Healthcare: IoT services can be integrated into people’s homes and lives to monitor health conditions and risk factors, to promote early intervention, reduce hospital admissions and lower healthcare costs.

Connected Postal: IoT services can boost productivity and service quality by connecting postal workers, partners and customers with real-time visibility of mail, parcels and services across the network.

Smart Cities: IoT services can blend seamlessly with the physical reality of urban spaces, optimising energy, vehicles and assets across the urban footprint to improve the liveability of public spaces.

Now let’s investigate one of these use cases – IoT services in Social Protection – in more detail…

Social Protection use cases for SAP Leonardo

Social Protection aims to reduce people’s exposure to economic and social risks such as unemployment, exclusion, sickness, disability and old age. As we will see, IoT can assist with management of these risks through anywhere anytime connectivity to social services and the social ecosystem.

Unemployment: IoT services can be used to promote efficient labour markets by connecting jobseekers to employers and employment services in their local area. Even in today’s networked economy, work location remains an important consideration in terms of both job desirability and applicant suitability. With IoT services employment opportunities can be identified, not only based on home location, but also taking into account locations frequently visited by the jobseeker.

Exclusion: IoT services can diminish exclusion by connecting people to community-based supports in their local area. Although physical isolation is becoming less common as a result of urbanisation, social isolation remains prevalent – particularly among the most vulnerable members of society. Using IoT services people can be notified of relevant, timely and accessible community-based organisations, services and events based on their needs, circumstance and location.

Sickness: IoT services obviously have a variety of applications in relation to medical monitoring, but these are often applied in response to medical events and conditions. In contrast, Social Protection aims to reduce exposure to medical risks through proactive and early interventions. IoT services, delivered via wearable technologies, can assist in reducing susceptibility to sickness through risk awareness and promotion of healthy lifestyle choices.

Disability: IoT services are being integrated into assistive devices in a variety of innovative ways to improve quality of life for people with disability. For example, connected wheelchairs can call for assistance in the event of a tip-over or medical emergency, and can proactively advise of the need for maintenance or repair. Virtual assistants can also be integrated into the wheelchair to help people with routine tasks, as well as providing a channel for social interaction.

Old Age: IoT services can assist people to maintain their independence into old age, and help people to live with age-related conditions such as dementia. Given the choice, most people would prefer to remain at home with in-home supports than relocate to an aged care facility. IoT services, delivered via wearables and connected homes, can extend the time in which elderly people can safely live at home, thereby extending their independence and improving quality of life.

More on SAP Leonardo

SAP Leonardo is an innovative IoT services portfolio that extends the SAP digital core with adaptive applications, Big Data management and connectivity. SAP Leonardo enables organisations to not only realise digital transformation of existing end-to-end business processes, but also enable them to evolve new business models to run digitally. Find out more at
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