Universal ID Problem with Linked Accounts

[Stella]

Dear All,

Can somebody please advise. I tried to book my SAP exam last night and I couldnt due to the system require me to link 2nd account to my Universal ID : message below

"Please note: to pass this exam and receive your certificate you need to have a SAP Universal ID setup with two linked email accounts! Please setup your SAP Universal ID and/or add your second email account now!

SAP Certified Associate - Business Process Integration with SAP S/4HANA

History"

I followed the link and added a new email, however, through it says the new email is linked, in the account it doesnt show so : it shows as not linked

I am absolutely stuck. Did somebody has similar issue and how can i resolve it?

Stella

[robinthakral]

I am still stuck at this page, can anyone tell me how to proceed further??

I have two accounts in Linked - One personal with email & P User ID and other SAP one with sap email & I User ID.
@audreystevenson @anisen @AtulT115 

[Bas8]

So the system is quite bizarre. What they want you to do is not just add two email addresses to your Universal ID, but actually create separate Learning Hub accounts for each email address. Once you register your secondary email address to the Learning Hub you will get a user ID for it and you will be able to link both accounts in the Universal ID.

[audreystevenson]

Hello @Stella,

I just tried to add another email to my UID account. When I got to the screen you show in your screen shot, which shows the unlinked accounts, I had to click on the "Linked" tab first, then go back to the "Not linked" tab, before the blue "Link" button appeared on the lower right.

 Hope that tip might help you get your accounts linked.

Regards,
Audrey

[Shruthinr]

Hello,

[Shruthinr]

Hello, I am also facing same issue. Please let me know if you have got the issue resolved. Thanks,

[Sandra_Rossi]

@Shruthinr As you can see, a solution was given. If it doesn't solve your issue, it means that the question was missing details, so please give more details.

[Shruthinr]

@Sandra_Rossi, I had tried to add my personal email to SAP Universal ID (S User ID), it is currently appearing in tab Not Linked. and I do not see any option 'Link' as I see in your screenshot

[Sandra_Rossi]

@Shruthinr Okay, but as said in the answer, did you try this: "click on the "Linked" tab first, then go back to the "Not linked" tab, before the blue "Link" button appeared on the lower right" (of the Linked tab)?

[Shruthinr]

@Sandra_Rossi, Yes I followed same steps "click on the "Linked" tab first, then go back to the "Not linked" tab, still I do not see "Link" option.

[Ajanta]

This is not working, Please help I have my exam in 4 days

[TinhLeo]

so it may a bug? i'm try the same but still can't see link button appear. Really crazy with it

[marekh]

I asked sso@sap.com to relink one of my already linked P* accounts to a different email domain and it worked. 

[marekh]

I am here with the same problem. No idea if I actually can take an exam or not. 

[Pablo4]

Hello,

I have exactly the same problem. In the Certification Hub said that you have to link 2 emails accounts with different domain. My main account is "gmail.com" but I tried to added an "outlook.com" and get the same issue (The 2 linked emails are gmail, so I guess that is why I am getting the error message).

I had created a ticket one week ago and still in progress.

I only want to take my exam and get my certification!

Thanks in advance.

[Shruthinr]

@Pablo4 I got updates on my ticket from support team that, it is just a warning can be ignored and suggested to go ahead and book the slot.

[anisen]

yes I also got the same response from Support team that it was just a warning can be ignored, and i have completed my certification. So don't worry, you can book the slot.

[robinthakral]

hi @anisen, Can you share, how we can proceed to schedule??

[rufatrpiriyev]

Hi Stella,

Did you able to solve this problem?

[anisen]

Hi , I am facing same issue. I can't find the link button for my newly added Email address. Please let me know how it is resolved.

[AtulT115]

This is how I resolved it for myself.

Go to learning hub > Click on login > At the bottom of login form click 'Register' > use an alternate email address (Use a personal email address in your "Not linked" tab. 

After that I logged to Universal ID manager and voila the "Link" option was available.