Unable to login to Provisioning using Universal ID

[jennysiquig]

Hi All,

I have been advised to post a question here by CIC as I am unable to login to my Provisioning. See below error received.

Please note that my laptop and mobile has synced time and the passcode entered based on SAP Authenticator App is correct.

Thank you!

Regards,

Jenny

[judy_li · Accepted solution]

Hi jennysiquig,

Two-Factor issues are handled by different teams depending on the access URL you are trying to use. If the issue occurred on SAP ID Service (accounts.sap.com), please contact the SAP ID Service team directly at sso@sap.com. They are responsible for the logon process for all SAP sites, including Two-Factor(MFA) issues.

To address the MFA issues with Cloud Portal (Portal.commerce.ondemand.com) on the specific IAS tenant (ycloud.accounts.ondemand.com), please submit a support case under the component CEC-HCS-REQ. Kindly ensure that the problem description includes the affected user.

For further information, please refer to KBA 3154422 - How To Deactivate Two-Factor Authentication for a User