The SAP support Portal does not allow me to select the SAP system to report an incident

[gustavo_pliego2]

Hello experts

I am trying to report to SAP and incident. However, the support portal does not allow me to select the SAP system where I am having the incident

In the screen below I am creating the incident. I type the description. Then in the field "SYSTEM or SISTEMA" I click on the search option

The Portal shows me the screen below with all my SAP systems, however, there is not way to indicate which system I am having the incident. there is no option for selection and therefore I cannot fill in the SYSTEM or SISTEMA field

I would appreciate your help

[judy_li]

Hi gustavo_pliego2

Based on the screenshot, I can confirm that you have been assigned the super administrator role. As a result, you should have the ability to report cases for all active on-premises systems.

If the system in question is a Cloud System, S-users must be granted the Display Cloud Data authorization on the cloud installation number, along with the standard case authorizations, in order to raise cases for a cloud system.

For more detailed on the Display Cloud Data authorization, please refer to KBA 2598170 - What is the Display Cloud Data authorization? - SAP for Me

If you are still unable to raise cases for a specific cloud system, kindly refer to KBA 2757630 - Cloud tenant is missing / cannot create support case due to missing system - SAP for Me.