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SCN Account Locked

Former Member
0 Kudos
976

Hi Gurus,

Recently I changed my account Email ID to my official ID , I didn't Got any mail for Email ID Authentication , Now when  I am trying to login with my new E-mail ID it says

Sorry, we could not authenticate you. Try again.

when I am trying to reset my password I am getting below Message:

Any Clues to solve this issue and access my account

Thanks in Advance!!

Ashish

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JasonLax
Product and Topic Expert
Product and Topic Expert
0 Kudos

You will have to wait until your account is not longer locked (a couple of hours at least).

See this is document for more information http://scn.sap.com/docs/DOC-18521#Change_Password

If matters are not resolved, contact sapnetwork@sap.com

Former Member
0 Kudos

HI Jason ,

Thanks for the reply

I had already waited for 2 days and May be I Should send a mail to sapnetwork@sap.com Today.

Regards,

Ashish

JasonLax
Product and Topic Expert
Product and Topic Expert
0 Kudos

Yes, that would be a good idea.

This is also a matter that can be resolved by your SAP contact, such as the authority that provided you your S user ID.