S-user not linked to Learning Hub

[bartjot]

Hello,

I have an issue with my SAP Learning HUB, when I log in I only see my P-user while in SAP account I have my S-user linked to this P-user. Is there anyway to update Learning HUB with this S-user?

[Harish_Vatsa · Accepted solution]

Dear bartjot,

If you are having issues logging onto the SAP ONE Support Launchpad with your S-user ID because of a P-user ID, try the following:

• Clear your browser cache and close all browser windows
• Logon the Launchpad using your S-user ID and password (do not use your e-mail address and password)
• If you have more than one S-user ID, you can create an SAP Universal ID: 2882963 – How to create the SAP Universal ID (UID) – SAP ONE Support Launchpad
• If you wish to delete a P-user, e-mail the responsible SAP team at sso@sap.com and attach a screenshot showing your S-user IDs and P-user ID(s) letting them know what you wish to delete.
• For all P-user inquiries and issues, e-mail the responsible SAP team at sso@sap.com.

• For S-user ID issues, report an incident under component XX-SER-SAPSMP-USR.

To see all user IDs associated to your e-mail address, go to Profile Management in SAP ID Service (see KBA 2740980)

For more info, please refer to the following SAP link:

https://blogs.sap.com/2022/09/22/experiencing-login-issues-with-the-sap-one-support-launchpad-this-b...

Thanks,