Problem accessing content on support.sap.com SAP Support Portal

[petr_solberg]

Hi SCN Support,

please would you share this with your colleagues at SAP Support Portal.

Problem with HTTP Basic Authenication on SAP Support Portal

When I access content in the SAP Support Portal which links to content with urls for the old service.sap.com the HTTP Basic Authentication is not working

Steps to reproduce the problem:

1) Here's an example, logon to SAP Support Portal, go through the authentication mechanism and be logged in with your S User

2) Open this OSS Note (and it's only an example, I have many cases where this happens) https://launchpad.support.sap.com/#/notes/2021789

3) When you have the OSS Note open, scroll down a bit and click on the link:

    You are familiar with SAP HANA Revisions, SAP HANA Maintenance Revisions and SAP HANA Datacenter Service Points, as described in the SAP HANA Revision Strategy document available from https://service.sap.com/~sapidb/011000358700001182742013

4) You will then get a new browser tab opening and be redirected into one of the old https://websmp102.sap-ag.de/~sapidb/011000358700001182742013  type of urls you know what I mean with a visible Server Host name

5) You'll then get a HTTP Basis Authentication popup window

6) Try to enter your SAP Support Portal S User credentials into the HTTP Basis Authentication popup

7) For me, in both Chrome and IE, the HTTP Basis Authentication popup does not accept my S User credentials which work for the new SAP Support Portal

Please follow the steps and confirm if this is a general problem or just something I am doing wrong.

It is an inconvenience because there is a huge amount of content still using the old Hostname based urls and I cannot open any of that content

Looking forward to feedback.

Best regards,

Andy Silvey.

[petr_solberg]

Hi Pereira and Juergen,

thanks for your help.

Well it seems after a couple of reboots all is working.

Colleagues at SAP Support - the problem was the PC (and Owner) not your new Portal 🙂

Andy.

[Former Member]

I tried the steps you outlined using a Chrome browser .. followed the procedure you have outlined and have no issues login in or accessing the document.

If you are still experiencing the problem .. try clearing your browser cache .. sometimes that has worked for me.

--

[JL23]

I have no issue to open it from Chrome using my Certificate.

I got another server: https://websmp201.sap-ag.de/~sapidb/011000358700001182742013

But Launchpad is again slow today and has all kind of strange returns.

[petr_solberg]

Hi Juergen,

I am not using a certificate - old skool

🙂

Andy.