Notifications icon for "Communications" stream not updating (again)

[Steffi_Warnecke]

Hello there,

it looks like this bug is back again: Notifications icon in "Activity/Communications/Actions" bar not updating ( SCNSBS-1511)

I have read the currently only entry in my communications stream (several times now) and the green icon disappears correctly, but when I go to another SCN page, it's back again and so is the unread status of that entry.

It's a part of the "SCN Known Issues List" and there it is noted as "open", but I didn't have this problem like two hours ago.

Regards,

Steffi.

[oliver · Accepted solution]

Hi Steffi,

we have identified an issue with our firewall rules which surfaced due to the migration of SAP ID Service to a different infrastructure. An blocking API call into IDS resulted in items getting stuck in the event queue.

The firewall issue has been resolved in the last hour, and personally I see the notification and read status updating properly now.

Please let me know if it looks better now on your side too.

Thanks,

  Oliver

[former_member183424 · Accepted solution]

Yes. Its quite fine for me now. The notification goes immediately when I press it as read and also I can see the activity screen is also running well.

Lets wait for others.

[former_member186338 · Accepted solution]

Unfortunately it's still not working for me...

Vadim

[Steffi_Warnecke · Accepted solution]

Looks good for me this far.

@ Maybe it's a caching issue in your case?

[former_member186338 · Accepted solution]

No, same as in

Only after reply the notification disappears!

[oliver · Accepted solution]

Hi Vadim, try logging out and back in again. This should move you to another app server. We still see the issue on one app server, where there is a big amount of queued up notification which need to be processed.

[former_member186338 · Accepted solution]

Logged out, logged in, browser - restarted Same issue!

[oliver · Accepted solution]

Just give it some time. The last node needs to process its event queue which will take a couple of hours.

[former_member186338 · Accepted solution]

Still missing points for the answer marked correct at Jan 13, 2015 5:00 PM

B.R. Vadim

[oliver · Accepted solution]

In case this doesn't resolve by itself, I would suggest to have take care of that manually.

[former_member186338 · Accepted solution]

Hi Oliver,

Looks like it will not resolve by itself! And I can imaging that during some period of time number of event like missing history update happened to a number of users...

B.R. Vadim

[former_member182378 · Accepted solution]

Yes Vadim! some points have not been added to total.

But for me it is less than (probably...can not say for sure) 10, so it does not matter to me

TW

[former_member186338 · Accepted solution]

It's also not an issue for me, but it's the serious question about data integrity...

Vadim

[caroleighdeneen · Accepted solution]

Hi TW, if you send me the details of activities that were not tracked, I will assign the points manually.

[nitin_jinagal · Accepted solution]

Seems this is fixed now. I can see my notification tab working fine

ntn