on 2024 Apr 04 8:45 PM
Some customers are reporting that the product they purchased is not appearing under "My Purchased Products" in SAP for Me. Upon navigating to Portfolio & Products > My Product Portfolio > Product Summary, no product is displayed.
Despite the contract start date passing over a week ago, the Super Admin, the sole user with platform access, cannot see the "SAP S/4HANA Public Cloud" product in this section.
Do you know what could be causing this issue?
Thank you in advance.
Request clarification before answering.
Hello,
If you follow the "Get Assistance" guidance for Finance & Legal questions in SAP for Me (lower left in navigation bar), it points you for contract related questions to contact the SAP Order Management team via email: sapcontractcenter@sap.com
There is a KBA Note: https://me.sap.com/notes/0001660069
Issue might be a delay in processing. Otherwise, best for investigating technical issues is to submit a case (incident).
Best regards.
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