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Double Messaging?

jcgood25
Active Contributor
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We currently have Direct Messaging similar to the current DM option within the https://people.sap.com site where you can 'Send a Message".  This triggers a generic email to the recipient from SAP Universal Profile (notification@sapnetworkmail.com), and includes a subject line prefix:  [Direct Message]

We also have https://messages.sap.com as part of the beta, using SAP Relay which is more of a Skype emulating group chat.  Why wouldn't we have both concepts integrated into a single messaging strategy?  When I am in https://blogs.sap.com and use my avatar popup window and select "Send a Direct Message" it reroutes me to messages.sap.com.

Send a Message and Send a Direct Message are quite confusing and in a sense competitive?  They are both using similar terms and concepts.

I don't see any visible notifications that someone sent me a chat in the messages.sap.com UI, unless I am physically on the web page itself and then of course the response will appear.  I also have seen a blue circle in the list on the left, but in both cases require me to have the browser window open.

If someone wants to really have a 'chat' style conversation with me, I doubt it will come in a 'live' interactive format shown in messages.sap.com, and will be much more asynchronous, so without visible notifications in my profile header (SAP Jam uses a red bell icon and doesn't require me to drill into my avatar) I personally would prefer email with the link back into a messaging interface (and of course I would expect it to log me in automatically and not require me to press the ghost icon in the header).

Special thanks to my cube neighbor who was helping me test some of the back and forth features (or confirming the ones that are lacking).

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Former Member
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Hi Jeremy, is the blue circle you refer to a notification indicator within the chat itself or is it something else? I realize you want the notifications to appear in the header, I agree this makes sense, and I will add this to

jcgood25
Active Contributor
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Hi Bill - the blue circle with a number in the middle appeared in the 'My Chats' list just to the left of the timestamp.  I've seen 1, 2, etc. but the number itself is not centered and gets a little truncated in IE 11 (haven't tried Chrome).

This blue indicator seems to be there momentarily and disappears - seemingly whether you've read the chat or not, or even selected the item in the my chats list.

Former Member
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OK. Thank you.