Unable to send reports in CG54

[dhinsap]

Hi experts,

Issue 1

I am facing ana issue in report shipment.When I try to send the report in CG54, it asks for a receipient parameters.

When i enter the customer no nor the contact person, it gives me an error as " Enter valid process parameters" no matter any for any entry.

Please guide me what should i do or where am i going wrong.

Issue 2:

When i try to see a print from delivery from header, the output type SDB is determined with yellow symbol. When i check the processing log,

there is no logs. It gives an error stating "

"No communication data has been defined for transmission medium 8"" though all the partner function WE SR has been maintained. An email has also been defined for the person and also in the customer account

When i post a goods issue, i find the trace log as attached

Kindly tell me where am i going wrong and what steps should i follow to correct transmission error.

Regards

dhinesh

[christoph_bergemann · Accepted solution]

Dear Dhinesh

refer e.g. to:

http://scn.sap.com/thread/331336

regarding your topic "

"No communication data has been defined for transmission medium 8""

Regarding

I am facing ana issue in report shipment.When I try to send the report in CG54, it asks for a receipient parameters.

When i enter the customer no nor the contact person, it gives me an error as " Enter valid process parameters" no matter any for any entry.

I would assume that customizing is not complete and may be important jobs are not running.

Many threads in this FORUM many threads discuss issues in SDS distribution. E.g.

http://scn.sap.com/thread/3298627

http://scn.sap.com/message/9319594

Please check this FORUM or SAP marketplace. There is a general OSS consulting note available which describes form scratch how to prepare the set up of SDS distribution.

C.B.

PS: to use a report recipient you need to have prepared one in EH&S.

Nearly nothing has added in report distrbution process. You can even use the old 4.6c documentation of SAP EHS as here:

http://help.sap.com/saphelp_46c/helpdata/en/a7/288aa30a6c11d28a220000e829fbbd/frameset.htm

Refer e.g. to chapter:

Maintaining the Addresses of Report Recipients

Report Recipient

Manual Report Shipping

[dhinsap · Accepted solution]

Hi C.B,

I was able to resolve the query and now that i chose the correct customer. Earlier I was not able to send the report in CG54 beacuse, the customer was not assigned to the sales org. I maintained it and I am able to generate the report shipping order however the report shipping order is complete only on MAN_CALL. When I try to do SD_CALL via sales order and goods issue, the report shipping process gets truncated.Also , the status in CVD1 tells me that the report is shipped with the cover letter and the acknowledgement receipt with the status Sent under MAN_CALL. I maintained the transmission to EMAIL but the recipient never received the email.When it is working with man_call why not with SD_CALL?

Apart from the above, do i  have to maintain any user exit for SD_CALL as because in manual call, the system did not find the email recipient in both cases.

Please find the attachments and highlight what does the system propose

Regards

Dhinesh

[christoph_bergemann · Accepted solution]

Dear Dinesh

I try to provide only high level summary. Regarding details: please check SAP marketplace. Check OSS note 1096697; this is the most important OSS note related to SDS distribution (if needed these OSS notes might be helpful in the future: 586293, 1155294, 972333)

a.) CG54: if you use CG54 to distribute a SDS you are executing a "MAN_CALL/PRINT_CALL". Therefore all customizing must be there so that the system can do the job either printing or using eMail

b.) SD_CALL: here the origin for the "call for a SDS" is in SAP SD. Once again the system needs to know e.g.
1.) if a printer should be used to print the SDS

2.) which cover letter should be used

Set up depends e.g. on sales organisation etc.

c.) a "SUB_CALL" originates starting from CG50; if user e.g. does create new main versions system tries to identify e.g. those customers who need to get the recent version of SDS. The same is true if SDS distribution is originated using a MAN_CALL and user has selected to get recent SDS

3.) be aware of the fact that two scenarios are distributed by SAP. 1.) european community, 2.) NAFTA region; as any of these solution is encaplsulated in function modules and because of EHS allows that you can copy the origin function modules and create your own ones

You should understand the difference a sthe differen is great !!

E.g. refer to:

http://scn.sap.com/thread/1736108

C:B:

PS: SDS distribution is not easy to understand, please check especially not only the EHS configuration but SAP SD configuration as well

PPS: your screenshot indicates that some scenarios are configured properly (LET = printing); a second screen shot indicates problems in retrieving the right report

[Former Member]

Hi dhinesh,

for the Issue No. 1 -

choose the customer and also contact person.

You can select the contact person only if it's maintained in customer master. Transaction - XD01/02.

After that select the process parameters - by click on the buttons "In Background" (or) "Immediately".

by doing these things, probably you will not prompt with these kind of error messages.

For the Issue No. 2 -

I have explained in detail in the below thread, what are the actions to be taken, while creating condition recods and customer master.

http://scn.sap.com/thread/3313369

Regards

kamal