We're trying to get SAP EC to send e-mail notifications to people marked as "Interested" in the Users tab of tasks in EC.
The email in the Additional info (red square) field should receive a notification about the status changes in the task,
We did this according to the EC Functional Guide which states:
"Interested: Any other person that is interested in the task can be assigned as an interested person. This group does not have a dashboard but the group can be notified by e-mail about changes in the status. Even people that do not have a user account for SAP Environmental Compliance can take this role. Their e-mail addresses then have to be set up as additional information."
However, this Interested person does not receive any email.
Are we missing any configuration? Why isn't the person receiving any notifications?
Thanks and best regards,