Red notification mark not displayed for alerts in DM

[lucaa]

Hello,

We face the following issue in SAP DM: an alert is created, the user received it but he doesn't see the red notification marking on the notification bell:

If he refreshed the browser page then it is displayed. But if he stays in the same screen without refreshing he gets no information that an alert was received.

Are we missing any setting? Has anyone else encountered this problem? The browser we use is Edge.

I am also aware of the beta release of the Alerts 2.0 which came by with the 2308 release, but we need the alerts fully functional until 2311.

Many thanks for any input!

Andra

[former_member196014 · Accepted solution]

Hi Andra,

this sounds like an issue with the Alert v1.0 service that customers are using today in production. Please create BCP support ticket such that our product support team can look after it.

Thank You!

Frank