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Issue with Printing Chinese Character on labels

Former Member
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Hi all

If we are trying to print a label with chinese fonts it gets corrupted but in the preview it is fine, what should we check, thanks in advance...


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Answers (2)

Answers (2)

Active Contributor
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If i remember correct: during the preview the local WWI is used; in the printing scenario the generation server WWi is used. So may be the set up in WWI installation is different. It is well known that WWI does have a number of problems with asia characters (mainly language Thai, Urdu, hebrew etc. : Do you use WWI in UNCIODE mode or not? Are you usinjg the recent version of WWI? The number of OSS regarding "wrong" printing of characters is quite long. Did you check WWI installation according to the WWI cookbook which is available on marketplace?

With best regards


PS: can you describe: what does corrupted means? problems with line feed/carriage return? characters do have different size etc.

Former Member
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Hi Experts,

Thanks for you replies, those were indeed helpful, would investigate in that direction...



Former Member
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Hi Praven,

Most likely the printer you want to print the label on does not support the character set.

Try to print any other word document with chinese on that printer and see if it works.

If it doesn't, you might be able to install additional character sets on the printer - or you might need to buy a new printer that supports

that character set.

Hope this helps


(All newer printers normally can print chinese just fine)