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What to do if the End user is unable to view the Guided Tour Through SAP Companion for Desktop

vridhituli
Explorer
0 Kudos

Hi,

A co-worker was unable to run the guided tour through SAP Companion for Desktop I created on QA environment in SAP Logon. The bulb on the sidebar in their system didn't light up and it didn't show the related simulations as well as the guided tours I had created and added in the SAP Companion for Desktop file when they opened the same application SAP logon screen.

What do you think could have gone wrong? What can I do on my end to fix this issue so that users at their end are able to view the related guided tours as well as simulations.

  

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DirkManuel
Active Contributor
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Could be a lot of things, but my guess would be incorrect context - either at the application level, or more likely at the screen level. Are you neutralizing the page keys correctly? And I'm assuming you re-generated the DA (index)?

vridhituli
Explorer
0 Kudos
Thanks, Dirk. How do you generate/re-generate DA index?