what to do if a success factors learning video times out

[kellyadams]

Hello,

A user of the Success Factors learning management system (LMS) has been assigned training in this regional platform. Whenever he needs to complete viewing a training video, the system times out after about half an hour. He uses Windows to sign in and uses a laptop computer as opposed to a Mac. Thank you.

[ChrisMayAtDelta]

That sounds like they do not have the correct browser settings. Make sure the browser accepts 3rd party cookies. There are some KBAs about that.

[PL1]

@kellyadams, the KBA 2310570 contains details about recommended browser settings. This one has details about certain configurations that can impact the system time out - see point 5: KBA 2316953.