what to do if a success factors learning video times out

[kellyadams]

Hello,

A user of the Success Factors learning management system (LMS) has been assigned training in this regional platform. Whenever he needs to complete viewing a training video, the system times out after about half an hour. He uses Windows to sign in and uses a laptop computer as opposed to a Mac. Thank you.

[ChrisMayAtDelta]

That sounds like they do not have the correct browser settings. Make sure the browser accepts 3rd party cookies. There are some KBAs about that.

[BromikosHarry]

I have found that the timeout error does not appear or appears much later if videos are packaged into a SCORM package. Just in case it helps.

[ChrisMayAtDelta]

Correct - there is no pop-up msg that appears when a learner is taking an eLearning. The learner is usually asked to sign in again after completing the lesson. And then they will notice that the item is not marked complete.