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What does this error mean? Document Template Generation Mapping

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Hello all,

I have been working on a New hire workflow that makes use of Template Generation Documents and Template Document Mapping.

I have created the Document template and used placeholders which I then defined through Template Document Mapping. I had no issues in generating a correct document on New Hire event with all the relevant fields mapped correctly.

Last Friday I attempted to access my mapping of this template by going to "Document Generation Template Mapping"; however when I attempted to click on this specific mapping I received the following error:


When I first got his error on friday I decided to wait and see if it resolved itself, but it is still here today and I cannot find any information on what this error means.

Anyone able to shed some light on what might be happening?

Thank you!



Can I ask you to check if you have the Document Generation Screen Lookup configured? -

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Hi, thanks for the response. I have the same set up as your screenshot shows and have linked my own screenshot in this message.

Interestingly, all other template mappings I can access no problem, expect for the specific one that is causing this error to occur.

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It's possible that the template and mappings were corrupted while being edited. It's worth trying to copy the existing template with a new name and see if you can access the new mapping without any errors.