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SAP Enable Now Companion announcement combined with a conditions

Maggy
Participant
0 Kudos

Hello team members,

I am struggeling with the below:

Objective:

Create awareness for new release updates by using SAP Companion for S4 On Prem with announcements combined with conditions when end users is working into a specific tab see picture 2023-11-16-16-49-33.png

Situation:

- SAP Companion isn’t opening automatically when end users are opening SAP S4.

- So when end users

  • Starts S4
  • Clicks on the question mark
  • Clicks on the tab for which the announcement should appear

Result: announcement doesn’t appear

  • Starts S4
  • Clicks on the tab for which the announcement should appear
  • Clicks on the question mark

Result: announcement appear

Question:

What needs to be setup in order to create ALWAYS a trigger for the appearance of the announcement?

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robert_way
Product and Topic Expert
Product and Topic Expert

Hi,

In the Fiori launchpad update the following parameter:

readCatalogue=true

You probably have it set up currently as false.

Here is the explanation from the SAP Companion Integration Guide:

Prevent content request on startup - Avoids requesting content on SAP Companion startup. The server request is sent when the Help button is selected.

Note: SAP Companion does not check for content and the Help button is always shown. Without the parameter, the Help button is only shown if content is available

Maggy
Participant

Hey Robert, the parameters is the one we use and still it is not working. We will launch a ticket as we think the cause is related to 'refresh' issues....