SAP Companion Usage and Context Help Visits reports are blank

[lben]

Am trying to figure out why both these reports are showing up blank. I've configured this client instance as I have all the other ones, but it just will not display any reporting data.

• All other reports (including Course Assignment) work properly
• Tracking has been set to Manager (no overrides in any of the individual playback modes)
• As far as I know, the web assistant plug-in was configured properly.

[Anton_Mavrin]

These settings are irrelevant to SAP Companion for Web tracking. Follow Shane's answer. It's correct.

[DirkManuel]

What Shane said, but with one clarification. The parameter specifies the Workarea in which you want the tracking information to be stored - not the Workarea containing the help content. This allows you to consolidate tracking data across systems, or separate it out, per system. Personally I recommend keeping it separate (and set to the same Workarea as the help content is delivered from - which is why it is often confused) as for most of the reports you can choose multiple Workareas anyway.