R&R Milestone Emails Without Pay Component being Generated?

[Liam_Murphy]

Hi Experts,

We are in the process of implementing email notifications for Birthday and Work Anniversaries. We are using the Reward & Recognition Milestone Award function. 

Everything is working fine with the emails using custom templates, but even though we are setting the award amount to zero, everyone is getting a zero value pay component created on the anniversary date. I have raised this to support who have said this is working as expected, but I wonder if anyone has a way around this? It is causing issues with our payroll teams as they are querying the zero value payments. 

Thanks in advance!

Liam

[lesleyr]

Hi Liam,

As Milestone Awards are intended to be used with points integration this is the expected behaviour and cannot be changed at this time. I would recommend you create an enhancement request for this to raise a "Thank You" type of Milestone Award to be able to use the Milestone functionality but not have any points or pay component integration.

Thanks,

Lesley