cancel
Showing results for 
Search instead for 
Did you mean: 

Producer Keeps Crashing

Sanchia
Explorer
0 Kudos
151

Producer keeps crashing for one of the standard authors, when trying to edit a simulation within producer.  Attached is the error information. 

Sanchia_1-1737402150174.png

 

 

View Entire Topic
ShaneLipke
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Sanchia,

It is possible that Producer is not crashing but that there is a slow running process.  The Watchdog window appears to inform the author that something is not responding so it might be an issue.  You can increase the time before Watchdog reports a potential issue if it is not really an issue but a slow running process.  What happens if you click Please wait?

If you do click Please wait several times and nothing occurs, I would start the investigation by confirming that the author that is having issues has the correct prerequisites to use Producer.  You can do that using the Enable Now Cloud Requirements document.  At a minimum, make sure that the following requirements are in place:

Requirements.png

Regards
Shane

BartRhoten
Participant
0 Kudos
Expanding on Shane's comments above, I see this happen mostly when the Producer's connection to the SEN Manager drops below 20 Mbps download speed. Producer does not tolerate a slow network. If your Producer author has a poor internet connection, that will trigger the Watchdog.
Sanchia
Explorer
0 Kudos
Thanks Shane and BartRhoten for your input. Downloading Enable Now Launcher and reinstalling seemed to have fixed the issue.