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PLA-41141 - Forgot Password on Mobile

BalajiNudurupat
Contributor
0 Kudos

Hi Experts,

With 2H 2023 Release, there is a new feature released for SF Mobile App. The feature is "Forgot Password".

We are testing this and the app is not behaving as expected.

Previously once we configured the app via QR code, and thereafter we just need to enter the password. But recently, we are observing that when we enter the new password into the app, it again and again asks for login details. It gives three options to login and those three options are 'Username and password', 'QR Code' and 'Email Code'.

Is anyone facing this type of issue? How that was resolved?

I raised an incident with SF and the support is not giving clear picture on how this "Forgot Password" will work for SSO used customers. Also the release notes did not give any details on SSO used customers about this feature. 

Any inputs appreciated.

Thank you.

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Sriprasadsbhat
Active Contributor

Hello Ido.

You will get the data like screenshot#2 when you query from SAP CPI.You can use SOAP UI to verify the data instantly or to check what query would return.

Regards,

Sriprasad Shivaram Bhat

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@Sriprasad Shivaram Bhat: Since there's no way to reply to your answer, very much unlike SO, I have to resort to writing an answer to comment on your answer.

Hello Ido.You will get the data like screenshot#2 when you query from SAP CPI.You can use SOAP UI to verify the data instantly or to check what query would return.


So, it's CPI that's changing the format? If I hit SF directly from SOAP UI, I get the data like in screenshot#1. But, when I consume CE API in CPI, as you've mentioned, I do get the second format.

But, I don't use CPI. So, I suppose I've to live with format #1?

Sriprasadsbhat
Active Contributor
0 Kudos

Hello Ido.

Whats the tool you are using to query the data from SF .Basically this formatting is taken care at adapter level.

If you are using SOAP UI just to verify the data then I guess no issues.Also you can try Integration Center if you are looking for data extract ( CompoundEmployee OData Beta is available )

Regards,

Sriprasad Shivaram Bhat