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Generate Word Document option missing in SAP Enable Now simulation

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I am working on a Citrix persistent VDI. My resources are up to date and I can see the published Documentation Settings and Documentation Templates in my resources.

However, when I try to generate a document from a simulation, I do not see an option to generate a word or pdf document.

I have licensed version of MS word installed on the VDI. 

Please help me understand why this is happening and how to fix it.

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I faced the same issue in my previous project.

I simply generated the documents from outside the Citrix VDI.