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Enable Now video generated but audio is missing

dhirenchheda9
Participant
0 Kudos

Dear Experts,

Please advice, i am facing issue with SAP Enable Now.

Video has audio and can be heard during simulation, however when video is generated in the default resolution, the output .mp4 dosent gives any sound and keeps playing the video.

To make sure that my device is not at fault, i have checked the same video in multiple device, unfortunately results are same, only video and no audio.

Greatly appreciated if any one can help!

Regards,
Dhiren

Andrew_Ford
Product and Topic Expert
Product and Topic Expert
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Hi Dhiren & shanealipke,

I am also having this issue now when I try to generate videos from a simulation. Prior to 2311, when I would generate a video that had audio attached to specific steps, that audio would export in the video, and now its silent.

Best,

Andrew

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ShaneLipke
Product and Topic Expert
Product and Topic Expert
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Hi Dhiren,

What type of content are you playing back, I assume a Simulation because you mention video? If it is a Simulation, what mode are you playing, audio only works in Demo mode, not Practice mode. Finally, are you using Chrome for the playback of the content? If you are, you may need to modify your Chrome settings to allow audio playback - please look at this article.

Regards
Shane

pulismrithi_raj
Explorer
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pulismrithi_raj
Explorer
0 Kudos
Hi @ShaneLipke ... I have the same issue, Is there a resolution to this issue? The video after text to speech in a simulation plays in a preview, but not after generating the video.