Employee Central Service Center

[former_member689427]

Can we Implement the Employee Central Service Center without integrating the SAP JAM for knowledge base and using Open Search? or is it mandatory to have SAP JAM to integrated the knowledge base in the employee central service center!

[PaulMeredith · Accepted solution]

Hi Prashant,

There is no requirement to integrate a knowledge base. Without the knowledge base integration (whether SAP Jam Advanced Plus or SAP Knowledge Central by MindTouch), employees would still be able to submit tickets (and the system would know who they are and where they are in the system to help with ticket routing), and contact HR via whichever channel the customer wants ti make available (email, chat, phone, etc.).

Obviously, a knowledge base is a great way to "deflect" tickets, reduce the workload on HR, and to provide relevant information/answers to the employee more quickly.

Best regards,

Paul

[former_member689427 · Accepted solution]

Hi Paul !!! Thanks for the Response !!! Since there is requirement to implement a knowledge base feature in Employee Center Service Center, Should we Integrate SAP JAM/ MindTouch? or is there alternate solution to implement the knowledge base feature without JAM and MindTouch?