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Demos getting stuck

LA0
Participant
0 Kudos
237

Hi Community!

When playing back published demos in a browser, they always tend to get stuck, and the loading of the screenshots is often very slow. Is there a particular reason for that? We are often getting complains from learners about that, and we are not really about sure how to address these concerns.

Thanks a lot for the advise!

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ShaneLipke
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Lynn,

From where you are located, access would be good if your Enable Now instance was located in one of the European data centers but not good if your implementation was in Australia, Japan or China. This is typically an issue with network latency due to poor networks (internet) and long distances. You could talk to your network team to see if there is anything they can do to improve this situation, e.g. prioritizing this traffic, or consider the use of Akamai to mirror the content in multiple locations around the world.

Regards
Shane