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Custom CC Workflow Email Notification

esinanya
Explorer
0 Kudos
1,304

Hi,

We configured a custom workflow email notification to be sent on new hire, it worked well in QAS yet in production (no difference in terms configuration, locale etc) we still get the standard one. We have checked all the KBAs, raised a ticket on launchpad too, but couldnt find any solution.

We saw a similar post in the community, according to that post changing the order of the business rules would work, yet it did not work. Anyone has ever experienced this before? Thanks,

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Razia
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello @esinanya ,

Please check and make sure that the custom email notification template language is matching with the email notification recipient's default locale.

If the template language do not match with the default locale of the user who is supposed to get the email then standard email will be sent.

If still facing issue please create a ticket with support.

Knowledge Base Article for more information: 2793226 - Incorrect Email Notification is Getting Triggered - EC

Regards,

Razia

esinanya
Explorer
Thank you, Razia. We have one notification per language, so we are not missing any locale. We raised a ticket already. Thanks again for your message.