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Controlling Search Functionality in Learning

dkcrews
Explorer
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Hi - When using the search functionality in the Learning (LMS) New Home Page 1H2024 release we find the search returns far more courses than we expect.  How is the searching actually working?  What we would like is to ensure our inhouse company courses are listed first, then the remainder of the courses.  Can we prioritise the filters available e.g. Source X should be higher priority in results? Category Y should be higher priority than Z?

 

Giving users all courses the system 'thinks' it should isnt helpful because often the user will choose what they want especially if its at the top of the results and this could be a more expensive option to what we offer for free. there are time and cost repercussions for the company and it doesnt drive the behaviour we want to first select from our preferred options before looking wider.

1h2024 also removed the ability to search all filters ie start by all courses and narrow down to what we want so its not as if we can manage this issue via training and guidance on what to search for and how to find it quickly.  Any experience or suggestions around this would be much appreciated 

Thanks

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Marie_McGuire
Explorer

As I understand it, the search uses something entitled a 'fuzzy' search where it uses a algorithm to find strings that match patterns 'approximately'. It is helpful for when users do not 'exactly' what they are looking for. For example, if the searcher spells something incorrectly - a fuzzy search would potentially still give the result the user is looking for. 

There is a configuration in the 'Search' config that allows you a bit of control over how fuzzy or specific you want the search to behave. Ours is set at 0.7 - this would mean that the system would return any results that match greater than 70% of what was entered. Increasing the percentage would reduce the matches found, reducing the percentage would increase the matches found.

I am not sure I would recommend adjusting the fuzzy search index without pretty heavy testing on your part to ensure it doesnt end up hurting the end users experience.

That said - something we did to help our end users with specific searches, was to create custom tiles with links to keyword less searches of our different sources (you could put in other criteria as well to meet your specific business need). This gave our users a shortcut to the searches we really felt they would benefit the most from and doesnt require them to know how to search for it. They just click the tile.

Another functionality I have not tested or played with, but that may serve your needs, is the search tier/weight of that item within the library. Library Search Results Booster | SAP Help Portal

 

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Good Luck!

 

 

dkcrews
Explorer
0 Kudos
Hi Marie - Just FYI the Library Search Results Booster | SAP Help Portal info shows a NOTE stating it is for legacxy search only and Noy enhanced search - shame about that as that wouldve helped considerably. I will explore your other suggestions thanks that it is only
Marie_McGuire
Explorer
0 Kudos
Ahh! Good to know! I hadnt yet even dived into that functionality and I guess now I wont have to!