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after create a new banner, the old title in the text area is still displayed after saving

Tamiri
Discoverer
0 Kudos
115

Hello

When I create a new banner in Module Learning Management (Success Factors) and enter a new title in the text area, the old title is still displayed on the banner after saving. We want to show the new learning catalog in 2025. The new titel is not being updated. The only way, that we found, is to delete the cache. But it's not a good and easy way let our ca. 5000 users delete the browser cache.

Any idea, how can I configure it?

Thanks

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PLESM
Explorer
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Tamiri, 

I have seen the issue and you are right about cache - it does go away, is it urgent (i.e. within 24 hours or less) that everyone should see the new banner? If not, then just wait for a day and the network cache should update the banner for everyone automatically. 

Thank you, 

Tamiri
Discoverer
0 Kudos
Hi PLESM,
Tamiri
Discoverer
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thank you for your answer. Already everyone can see the new banner because we made an announcement in our intranet. But the problem ist the old titel, that is still desplayed after many times of saving.
PLESM
Explorer
0 Kudos
Tamiri, the old title is probably going to autocorrect in 24 hours. If it doesn't, please post a screenshot. Sorry it's network cache and we are mostly LMS experts here, and our suggestions/advice is at best based on our past experiences. Rest assured (based on our experience) your issue should resolve itself in the next 24 hours.
Tamiri
Discoverer
0 Kudos
It actually took more than 24 hours. The banner was updated on Tuesday afternoon. This morning at around 8:00 a.m. I checked and the title was updated. Thank you for the replies!