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amandagong
Product and Topic Expert
Product and Topic Expert
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We are pleased to announce that the ‘Case List’ function has been enhanced and went successfully live in SAP for Me.

You can use it as your central inbox to manage all technical issues reported for your whole company and, if you are an SAP partner, for your end customers. You can easily view, edit, or confirm your created cases to SAP, with personalized filters and views, sorting and grouping options.

 

To access to it, go to the ‘Cases’ tab in the ‘Services & Support’ dashboard:

HHH.png

An easy-to-use tabular list gives you access to

  • Open Cases created by someone in your organization and which you can access based on your authorizations,
  • My Open Cases that were reported by you,
  • Closed Cases that were resolved and confirmed,
  • Drafts that haven’t been sent to SAP yet,

Filter Customization

A core set of filters is switched on by default, and you can adjust the filter options by clicking on ‘Adapt Filters’ to move up/down and remove unwanted filtering options.

Picture2 filter.png

Personalized View

After adding the search criteria, you can also save the view for future re-use. e.g., based on customer numbers if you’re an SAP partner, or based on priority, etc. This allows you to easily switch between different views.

Picture3 personalized view.pngPicture4 case lists.png

  • Select ‘Set as Default’ if this view shall be pre-selected the next time you enter the case list. You will still have to click the ‘Go’ button to apply the filter criteria.
  • Select ‘Apply Automatically’ if the view’s filter shall be executed immediately when selected, i.e., without the need to click the ‘Go’ button.

Please note: If you have set up personalized case lists in the SAP ONE Support Launchpad before, you will have to manually recreate them in SAP for Me. For more information, please read SAP Knowledge Base Article 2931236.

 

Sorting and grouping the case list

You can also sort and group the case list, choose which columns shall be displayed.

Picture5 sort and group.png

 

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