Accessing SAP SuccessFactors through mobile is an interesting feature of the product. I learned about it lately while assisting my colleagues in preparing instruction manual for using Performance Management component.
As a Change Manager, I work with SAP Support Team and Business Process Owners to ensure any change in process, role and/or technology, which affects the organization, is communicated well to impacted people.
It was for the same reason that I asked the technical team, engaged in extending the mobile feature for yearly evaluation to managers, to see & update their training material from end-user (and not Consultant’s) perspective.
The content was excellent describing the steps for Managers to
Select the performance reviews,
Choose the assigned goals,
Add the desired reviews,
Rate the individual goals,
Review overall performance,
Provide their feedback, and
Send the forms after Calibration.
However, an assumption that the end-users are already familiar with the basics and hence the user guide does not need any other thing other than the steps they need to perform certain transaction was made here. And it’s common and is often made by many Consultants who are proficient in their specific modular areas but not in technical writing. The pre-requisite knowledge
Either has to be referred, if it exists,
Or included if it’s not there.
I suggested and assisted my counterparts in creating the steps on how to access the application first which not only helped the audience but me who didn’t know the feature before and was always accessing my goals and other To Do things within SuccessFactors through desktop.