SAP GRC LDAP Sync fetches wrong field for the manager

[former_member756725]

Hello Expert,

There is a new requirement in my company to have manager approvals as part of the workflow .

When I checked the GRACUSER table the manager id has the wrong field from AD .

IE the program is fetching the right record but instead of fetching the user alias of the manager , its fetching the unique ID . I want to understand where can we change the mapping

data sources has both LDAP and SAP systems , LDAP systems tops the sequence list

[former_member756725]

Please ask if any details required

[Trinetra_Bhusha]

fix the mapping for LDAP fields value in GRC.

[former_member756725]

Thanks Bhushan for the response .. This issue is actually because of LDAP sync not happening properly .

LDAP sync is not fetching data , We have checked all configs from GRC side , ran ldap disgnostic tool . mapping looks good. everything looks fine from GRC side.

when I run find from LDAP tcode it says operation failed with return code LDAPRC001 . We reached out to SAP and the answer was the issue is with AD .

But our AD team is not ready to accept it as its syncs fine with another tool called IGL (RSA Archer) .

Please suggest if you find anything , Tagging alessandr0 alessandro_xiting for help