Issue in replication to SAP CC (charge plan related to provider contract)

[tiagogaspar]

Hello,

I have one released Charge Plan for a specific product.

When I create one contract with that product, it gets technically active

And is replicated to SAP CC

However, as you can see, we have no charges related to that contract. What may be the explanation for this?

Please notice that the contracts are created to start in the same day, and not in the future, so this is not an explanation.

I also noticed that inside the fulfillment status I have a message (Item 10 is not relevant for distribution to SAP Convergent Charging)

Thanks for your help!

Frederico

[Lokesh_Rajak]

Hi Frederico,

Since you are getting the following error:-

CRM_ISX_CC/022 - Item &1 is not relevant for distribution to SAP Convergent Charging

Check scenario ID for contract distribution(space signifies FICA + CC) and also check that mapping version(CCM) is not initial.

Regards,
Lokesh Rajak
SAP Subscription Order Management

[tiagogaspar]

Hello Lokesh,

What do you mean when you say: Mapping Version (CCM) is not initial?

[chetan_099]

check under subscription specific data tab of your subscription contract if CCM version is populating correctly or coming as blank. This can relate the error you are getting above