a week ago
We are currently utilizing dunning and dunning runs for past due invoices. We are wondering if its possible to send email reminders before the due date of the invoice. Say 15 days before the invoice is actually due. Since this is before the due date, it is my understanding that we cannot do that with dunning. What we are requesting can also be referred to as negative dunning. If an invoice is Net 60, we would like to send an email reminder to the account when the invoice is 15 days from net 60. So not due yet. Can you please help me locate instructions on how and where to set this up ?
Request clarification before answering.
Dear customer,
You may kindly follow the steps below to generate dunning letters for not-due items.
The dunning letter would calculate the Overdue Days based on the days remaining to reach the Due Date.
The process is also described in KBA below.
2498448 - Dunning Letter Shows Different Behavior in the Overdue Days for not Overdue Items
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