GTS throws SPL Block : when manually changing name & address in the document

[former_member782401]

Hi All,

While changing name and address fields in the sale order, order is blocked for SPL in GTS.

In the log it is showing, SPL block due to change in manual address.

In our system we implemented SPL HANA search for SPL screening.

Our users don't need this kind of SPL blocks while doing any manually changes in documents.

Please help me in this regard.

with regards,

Ravi

[pecas777]

HI Ravi,

If your requirement is not to screen sales orders, then you have the option to turn off documents and only screen vendors and customers. However, the purpose of the address change check is to validate nobody is trying to get something out the door that shouldn't be. It's valid functionality to rescreen if someone is changing the address. My suggestion would be to look at the root cause of the changes that are causing the blocks. Is it 100% of address changes? It should not be....it should only match what your normal false positive rate should be. Can you change it to a "safe" name and will it also rescreen and block? If yes, then that's a problem. If no, then it just means whatever blocks you're getting today are legitimately triggering a potentially false positive.

Thanks,

Jessica