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FF Log notification not sent to GRC inbox (Time Zone)

Former Member
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359

Hello Experts,

We are implementing GRC AC 10 and present support package level is 13 and we have an issue with Time Zone our component systems (Backend Systems) running in two time zones (EAST and WEST) but we are running one GRC Server against two time zones. When a firefighter login controller notified by email and when FF logout controller is not getting notified and FF Log notification not sent to GRC inbox. 

Any help is much appreciated

Thanks,

Gopal

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi Colleen, 

Thank you very much for your reply and the solution you suggested!!! Right now we agreed on a Mountain Time Zone (MST) GRC and West systems are MST Time Zone and EAST systems are central time zone and client mentioned that they can’t change Central time zone   for the EAST systems.

Do you have any advices for this issue?

Regards,

Gopal

Colleen
Product and Topic Expert
Product and Topic Expert
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Hi Gopal

I think will need to contact SAP for advise on this one. As mentioned, I recall being told timezones needed to match for date/time stamp to pull the STAD logs, etc.

Possibly they may have a solution/enhancement for you

Regards

Colleen

Former Member
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Hi Colleen,

I really appreciate your prompt response on those questions and the response is really useful.

I have opened a message to SAP for time zone issue as soon as they get back to me I will update that.

I have another issue, when the FF login and run few transactions and in the meantime if Firefighter Log Synch job ran, FF user is still active and run few more transactions after synch job run then logoff, when a controller receive that logout (new work item) notification and check inbox FF log is partial and some transactions (what ff user execute transactions after synch job) are missing in the log report

Thanks,

Gopal

Colleen
Product and Topic Expert
Product and Topic Expert
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Hi Gopal

Have a search of SCN and Marketplace. I recall coming across FF Log discussion but cannot remember where

However, I suspect you will need to work with SAP on how to manage systems with different time zones

Can you please post a summary to the community when you get a response as it would not surprise me if other members come across time zone issues.

Cheers

Colleen

Former Member
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Hi Colleen,

Today only we received a fix for the Different Timezone issue, as per our requested SAP updated theire code and realised a new SAP NOTE "1952693" after implementing this note issue got fixed.

Thanks,

Gopal

Answers (1)

Answers (1)

Colleen
Product and Topic Expert
Product and Topic Expert
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Hi Gopal

I was under the impression time zones must be the same in the GRC and satellite system for the STAD collection. Also, match with OS timezone as well.

Example note:

1582473  - Numerous issue in SPM due to time zones not in sync

If you have systems for different timezone you may need to agree on a central timezone for the system and then update SU01 accounts to local timezone.

Regards

Colleen