F-32 clear customer: Error- Enter the Item number

[Raman_RK1]

Hi Experts, our user getting error " Enter the Item number" while customer clearing with F-32. 

Could you please support? Thank you a lot in advance. 

Please find the printscrens of the attempt:

[Santosh_Jha1]

Hello, Unfortunately I couldn't reproduce this!

[Raman_RK1]

Hello,

No problem, thank you anyway for your effort. One of SD colleague found out that both down payment items were canceled in the customer order. This means, the order is no longer relevant for down payments in the system and the header cannot be used for reconciliation. 

Best Regards,

Raman