Avoid bills with negative value when subscriptions are paused

[alberto_chesa]

Hi all,

When a subscription is paused, a bill is created in the Subscription Billing Module. This bill always has a negative value in the field Gross Bill Amount. I assume that this value reflects the discount that should be done in the amount to be charge in this billing period.

To take into consideration that the products sold are configured with the option billing in advance.

Would it be possible to avoid this extra bill and reflect directly the amount that it should be discounted in the bill of the next cycle?

BR,

Alberto.

[ralf_rubel · Accepted solution]

Hello Alberto,

SAP Subscription Billing reimburses fees that have already been paid and recalculates the fees pro rata for periods of the billing period that were not paused.
The result of this offsetting is usually negative because the fee paid in advance did consider the entire billing period without any breaks.

Within SAP Subscription Billing it's not possible to merge this offset with the next regular unpaused billing cycle. However a consolidation of the multiple billing cycles should be possible within the subsequent billing and invoicing processes.

Kind regards
Ralf