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Parts & parcel of SAP Hybris Billing (HB)

In continuation to my previous writing ( ) here I would like to share the HB components for better understanding.

We all know that HB is actually comprising of many other products/ modules of SAP. Actually HB is a product suite.

Before I move to the names of parts & parcel of HB, let me analyse of a need  for a convergent billing/ revenue management solution for today’s changing business models actually desires to deliver versatile modular offerings which can integrate & operate with legacy & third party systems. So today’s business have the option of leveraging the all-inclusive solution stack or deploy select modular components.

A high-tech business system (example- telecommunication, public transport, electronic toll collection, postal services industries, toll-plaza management system, digital media-content business) in today’s business scenario with large customer base & with high volume of documents always look for an integrated system that can manage & process all business transactions within defined time restrictions.

Typically a SAP HB is comprising of the following components

  • ECC or SAP S/4 Hana

  • CI (convergent invoicing)

  • CC (convergent charging)

  • CRM (customer relationship management)

  • DR (digital route)

  • CFM (customer financial management)

The significance of each components

  • ECC or S/4 Hana

    • This part takes care of all basics of establishing an legacy system like company, company codes, all related g/l accounting documents,

    • SD, MM related all other requirements ( legacy system may have)

  • CI

    • The organizations with complex billing processes can create, change, and cancel billable accounts for their customers, as well as retrieve and view invoicing data for services rendered on demand.

    • Provides the interface to the Accounts Receivable (AR), handles AR charges, discounts and taxes and supports bill data extraction and formatting for print.

    • Takes care of unbilled balances, total invoices, individual invoice items, billable events (referred to as event data records) that become summarized in a single line item in an invoice

  • CC

    • Acts as a charging and rating system

    • Manages pricing preparation for usage charges

    • Creates charging plans

    • Manages refilling management in case of pre-paid

  • CRM

    • CRM as a SOM (subscription order management)

    • Does customer management, product management (facilitates complex product bundling)

    • Does price management like IPC, one-off price, RC etc.

    • Gives 360° view of customer activity and interactions.

    • Creates hierarchy of products on modelling , in product catalogue

    • Operates order management by Order Capture, Order Distribution, Contract Management,

  • DR

    • Acts as a convergent mediation, enables a broad range of new analytic applications that uses both OSS and BSS data.

    • Collects usage data quickly from a wide range of sources, controlling collection with drag-and-drop tools

    • Speeds downstream processing by formatting data correctly for routing to billing, fraud management, service assurance, and analytics systems.

    • Simplifies data collection using a single hub that delivers usage-based billing data to downstream systems.

    • Reduces application lifecycle management costsby consolidating real-time and batch mediation needs on a single, scalable platform.

    • Reduces new products/ services commercialization costby rapidly configuring mediation workflows graphically

  • CFM (revised FICA, FI)

    • Enables companies to tailor SAP solutions to their specific business needs. These applications cover core accounting and reporting capabilities, receivables management, treasury, and shared services.

    • Plays roles as a subledger accounting for processing large document volumes and realizes the  typical accounts receivable functions

    • Engages B2C and B2B customers with a consistent experience across all touch-points for businesses

Source: SAP

So in a nutshell you can expect the following things from the entire parts & parcel of SAP Hybris Billing

  • Acquire new customers with targeted subscription offers and boost average revenue per customer

  • Lower customer churn rate with the ability to make changes to existing subscriptions quickly

  • Turn more customer interactions into sales by integrating and delivering all customer information into a single view

  • Seize more up-selling and cross-selling opportunities through better targeting of new product and service offerings

  • Improve customer retention by making the right offers at the right time

  • Gain visibility and control by capturing subscription orders, monitoring them and controlling their distribution and fulfilment across the entire order to-cash process

  • Reduce costs by giving service agents a single view of customers’ journeys to make service more efficient and effective

Thanks & Regards

Surojit Saha

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