where can i find saved phone calls in sap byd

[S0024347039]

when i have created new phone call and saved it .where can i find it ?

where can i find saved phone calls?

and what is the difference between inbound and outbound phone calls?

[former_member82551 · Accepted solution]

Hi,

You would be able to see these in Workcenter 'Account Management' -> View 'Activities'.

Inbound and Outbound defines the Direction of the Phone calls.

As part of your daily work you need to deal with various activities throughout the day, such as tasks, appointments, phone calls, letters, faxes, or e-mails. To ensure productivity and efficiency, Activity Management enables you to optimize all activities relating to Customer Relationship Management and ensures that you do not spend too much precious sales time on coordinating routine tasks and activities.

With Activity Management you can create and keep track of activities such as appointments or e-mails, either independently or related to your business transactions and business partners.

Also, Please refer to the Help Center Documentation for more details : Activity Management

Best Regards,

Akanksha.