warranty of bought out parts

[Former Member]

Hi friends

In the equipment what we sold to customer (which is under customer warranty)contains both inhouse manufactured as well as bought out parts(and bought out parts are under supplier warranty). if in case of breakdown in customer place due to damage or mulfunction of this bought out parts how to track where that part is under supplier warranty or not ?

thanks in advance

satheesha

[peter_atkin]

satheesha,

How do you identify that certain parts of the equipment are under warranty?

PeteA

[Former Member]

Hi

At present whatever the damaged parts they are sending to purchase department and checking with them, if it is under warranty seding it to supplier for exchange .all these are manual activity.since we are now implimenting sap want to do the warranty check of the bought out material through system only.

[peter_atkin]

satheesha nayak,

Have a look at [Warranty Claim Processing|http://help.sap.com/erp2005_ehp_03/helpdata/EN/51/b2c77ec1dc40069170a888e6842764/frameset.htm]

PeteA

[Former Member]

Hi,

Without serial number u can not identify indiviual item material.

By materail , serial number combination gives you get the equipment number & equipment number can have warranty funcationlity which u can use Check as per your business scenarios.

Ramesh

[peter_atkin]

Ramesh,

But you don't necessairly need a material or serial number...

You can use the manufacturer's serial number in the equipment master.

PeteA

[Former Member]

To the points above, a waranty claim document is perfect as it allows you to enter an equipment record number at the header level, which itself can have a master warranty assigned to it. This in effect allows you to create the external vendor warranties and assign them to property that gets claimed within your system.