Update Contact - IT for cloud cusotmer

[UMESH3]

HI all, 

My customer IT contact is no more in the organization and the Cloud implementation has started off now.

The customer does not have a S-User . 

I know the below process from the past:

• If the person receiving the cloud system emails (IT Contact) is incorrect, enter an incident under the component XX-S4C-OPR-SRV and Title 'Request update to the Contact Person IT.' In the text, please request update to the IT Contact and Communication User. This will apply to future communications.

• Only one person is assigned as an IT Contact. This person receives the system provisioning notifications and is the main contact for the systems.

Additional people can be assigned as a Communication Contact to receive general communications related to the SAP S/4HANA Cloud system. These assignments can also be requested via component XX-S4C-OPR-SRV.

Does this still hold good as the process or has it changed , can i request for a S-user from scratch for the new user from the customer and is the component the same or any different.

Umesh Hebbar

[Amith_Nair · Accepted solution]

Hi Umesh,

The process holds good for the same and you need to raise an incident with Cloud Ops team using the component XX-S4C-OPR-SRV and your request will be taken care post validation.

Thank you!

Amith Nair

[UMESH3 · Accepted solution]

thanks